Digital Product Policy

Purchase Terms of Agreement

The purchase of digital products, including PDF downloads and online material (e.g. patterns and course related documents) is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.

Payment + Refund Policy

All transactions for purchase of intangible products, pdf downloads, resource material, and online content are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

Since your purchase is a digital product, it is deemed “used” after purchase, and all would be considered non-refundable or exchangeable.

FiberGnome reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.

Delivery of Goods and Services

If you do not receive the digital product link upon purchasing, you can immediately contact hello@fibergnome.com with your transaction/payment details to ensure your product is delivered as soon as possible. Please check your spam/junk folder to ensure that your product was not delivered.